 |
Perfect Fit Guarantee! |
| |
Can't decide which size wetsuit, mask, or BCD to purchase because you are b'tween sizes?
Afraid of getting a mask, wetsuit, or BCD because it looks good on the model, but maybe not yourself?
You get the box home and excitedly open it only to discover that you HATE the color?
Well, we want to calm your fears and make you smile with the K2 Perfect Fit Guarantee! Purchase any wetsuit. . . any mask. . . any BCD on the website and get it home.
If you dont ABSOLUTELY LOVE IT, give us a call, and we will help you to find a better alternative, ship that new product AT OUR COST and send you a label to ship the less than acceptable item back to us at again, no cost to you.
And as a way of showing you we cherish your business, we will also send you a $10 credit for your next purchase.
So purchase with confidence! We don't rest until you are gleefully happy!
(Please, no scrubbing the mask with toothpaste, no item can get wet, nor dived/submerged in any way. All tags must be affixed to the merchandise. Special orders are excluded.) |
|
When is Shipping Free? |
| |
Anything and everything you purchase above $100.00 we will ship for free!
All promotional (free) shipping will be sent via USPS Parcel Post. If you dont need your package in a hurry this is a great way to save your hard earned $$ by shopping with K2. Please allow 2-3 weeks for your package to arrive.
If you need your equipment sooner, we are ALL ABOUT customer service. You can also select United Parcel Service shipping rates. In the background we will also investigate Fed Ex and USPS for better price/speed alternatives.
At checkout you will have the opportunity to choose how fast you wish to receive your package.
Thank you for shopping with K2! Tell us how we can improve your shopping experience.
Note: Free shipping cannot be combined with any other promotional offers. |
|
What is up with this wacky 30/60/90/120 Day Return Policy? |
| |
You may return all undamaged items purchased at K2 SCUBA Dive Center and K2Scuba.com in its original box and packaging, with the original manufacturers’ blank warranty card, and any and all paperwork that was associated with it within 30 days of the original delivery for a complete ‘no questions asked’ refund.
Also, please know that we fully participate in the Oceanic Worldwide and Pinnacle Aquatics "Try it for 30 Days" Programs (please see individual products for details). We will also accept your return up to 60/90/120 days from date of purchase. Here is how it works:
60 days and after you will receive a 75% K2 Scuba store credit towards future merchandise.
90 days and after you will receive a 50% K2 Scuba store credit towards future merchandise.
Up to 120 days-upon receiving your return product, you will receive a 25% store credit towards future merchandise.
Up to this date, no one has exercised the above. It is our strong intention to fit you personally and show you the customer service that you as our customer deserves. If there is something/anything that you are less than satisfied with, give us a call. . . we WILL MAKE IT RIGHT!
(Know that our attorneys made us write this. Our first and foremost concern is your satisfaction. This is what we will work hard to achieve)
We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returned merchandise will be accepted without a Return Merchandise Authorization (RMA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item. Finally, all returns will be credited the amount of purchase minus shipping charges.
Give customer service a call at 866 K2 Diving, and you will get a cheerful rep, happy to take care of you . . . guaranteed!
The following items may not be returned:
O2 and Helium Sensors and Lead Weights.
|
|
Do you Price Match? |
| |
Heck yes! We have a 'no-hassle' price match guarantee. Please email us at pricematch@k2scuba.com the description of the identical item priced lower on any website, the website link, and the manufacturer's item number (if available). We will investigate it and get back to you within 48 hours.
And because you are savvy and have done your homework, along with your spiffy new pricing, you will also receive a $10 credit on your next order with us. Congrats savvy shopper!
The Fine Print. . . . .
* eBay is off the table! We cannot accept lower price links from eBay or other auction sites. Prices on such websites are often not fixed, or potentially is gray market stuff. Also it is not always clear whether the product is new, second hand or refurbished.
.::said a different way::.
*The seller MUST BE AN AUTHORIZED DEALER of the product line.
Everything we sell, EVERYTHING is premium quality, full warranty product. We are an AUTHORIZED dealer for ALL product lines we offer. Oceanic and Pinnacle have 30 day 'no-questions asked' return policies that we proudly offer to our loyal customers. To do that we operate on this playing field with honesty, accountability, and integrity. No bait and switch tactics.
AUTHORIZED (you are protected) and unauthorized (let the buyer beware) are two wholly different retailers.
* The product has to be exactly the same as the one sold by K2 SCUBA including the following: Brand, Model, Size, Color, etc.
* The product must be in stock at both K2 SCUBA and at the other seller at time of request.
* We will spank the price seen at the other website, only if the Grand Total (which includes shipping, handling, surcharges, taxes and all other miscellaneous fees) and other charges are lower than our Grand Total.
* Of course, offer not valid on past purchases. |
|
Any Question you have to ask? |
| |
Please contact us:
Phone Toll Free: 866 523 4846
Phone Local: 818 982 2652
Fax: 866 523 4846
Mail: 13136 Saticoy Avenue, Building L, North Hollywood, CA 91605
eMail: admin@k2scuba.com (gets you to the boss!)
|
|
How do I find out the status of my order and tracking information? |
| |
Once the order is shipped you will receive your tracking number via email. Our aim is to keep you informed every step of the way. Order status and tracking information can always be found by checking within your member dashboard.
At K2 SCUBA your business is a privilege. It is our goal to make your shopping experience easy and hassle-free. and FUN!. If you have any questions or concerns, please do not hesitate to contact the boss at admin@k2scuba.com or call us Toll Free at 866 523 4846.
If you have any questions concerning merchandise or the status of your order, our customer service representatives are available from 9:00am - 5:00pm PST, Monday - Friday.
Ordering:
To order any product featured on this website, simply add it to your
shopping cart, then click "Checkout" to start the process. You will be
required to setup an account if this is your first time here. This ensures
the accuracy and security of your transaction.
Payment:
We accept Visa & MasterCard
Sales Tax:
California sales tax of 8.25% will be added to all orders shipping within the state of California. Tax will not be collected on any shipping address outside of California. |
|
How do I change the shipping address for my order? |
| |
If you need to change the shipping address of your order and the order has not shipped please call us at 818 982 2652. Please have your order number available when you call. |
|
How long does it take to get an international shipping quote? |
| |
An international quote may take up to 3 business days to be processed and e-mailed. |
|
Who determines what items are offered on the site? |
| |
We have a department dedicated to finding premium quality and highly desirable products for your diving needs.
We also make decisions based on client contact and customer feedback. Your needs and desires are everything to us! If there is something you desire that is not on the website, please email us at: customersvc@K2scuba.com or call us at 866 523 4846 and we will bird dog it for you! |
|
What are the Shipping in the Hawaii and Alaska FAQ ? |
| |
All orders to Hawaii and Alaska must be shipped either next day or 2 day air. |
|
Can I cancel my order? |
| |
Of course you can cancel your order. Your satisfaction is our job one!
Please e-mail us at cancel@k2scuba.com with your Order Summary or call us at 866 523 4846. We will make every attempt to cancel your order, depending on where it is in the ordering process. Please have your order number available when you call. |
|
When will I receive confirmation from my order? |
| |
Confirmation should be emailed to you within 24 hours of placing your order. |
| |
Back To Top |
