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We are your Diving Concierge!
. . . to be treated like a friend, to have YOUR needs met. . . and have your desires anticipated!
". . . I called them (hollywood divers) and they said no we sold out yesterday. That night at 9:30 p.m. I came across a website called K-2!"
. . . . . from our friend Paul Schauss of Melbourne, Australia:
Dear Tevis and Summer,
Here is my experience wrapped up for you to use on your web site. Add or delete as you see fit. Just to let you know the light has a 4 hour burn time so far!
(Paul, we are publishing your testimonial unedited. . . In it's entirety)
To anyone who wants service and a great price, look no further then K-2. I wanted to buy a dive light while I was in transit from Canada to Australia with a stopover at LAX in L.A. and I tried to contact Hollywood Divers by email starting two weeks before my trip for several days and had no reply.
Finally I called them and they said no we sold out yesterday. That night at 9:30 p.m. I came across a website called K-2. I clicked on their live chat to enquire about a dive light. Immediately a lovely young women named Summer answered my request and told me they too had sold out but to hang-on as she'd call Tevis.
Tevis searched around and got me the light! Sold, but now how to get to the airport and back in time for my flight? Summer bravely volunteered Tevis saying customer service is what K-2 is all about. Tevis fought rush hour traffic and over 2 hours of driving to meet me at the airport to deliver the goods!
Not satisfied with this he even takes me out to dinner so he can show me some of the lights features.
Tevis showed me some of the sounds and sights of L.A. but most importantly he showed me what it means to be part of the K-2 family. I encourage everyone to try the K-2 difference and see what it is like to be treated like a precious commodity. Thanks K-2 and look forward to a dive together.
Paul Schaus.
Thank you Paul, bless you Sir for your warm testimonial, and welcome to the K2 Family, we will see you down in Oz soon!
Testimonial from Missie L of California:
100% satisfaction guaranteed
I LOVE LOVE LOVE your customer service... As a consumer how many times have we been let down by the company we purchase from?
Ask yourself this, if you could be guaranteed 100% satisfaction, 100% customer service and 100% support would you be more likely to buy? I would and this is why I would recommend K2 any time to anyone, even my family :).. Keep up the GREAT work... peace, love and diving...
Testimonial from Ann P of Illinois:
“Impressed by the support and exceptional knowledge that K2 has of not only equipment they carry but how it stacks up to the competition. Any questions we had were answered immediately and completely. We love working with Tevis and K2 Scuba.”
Afraid of purchasing a mask, wetsuit, or BCD because you don’t know if it will look good on you? Bought equipment from us and your vacation was cancelled? You get the box home and excitedly open it only to discover that you HATE the color of that snorkel?
Well, we want to calm your fears.
You have ZERO RISK. Purchase ANY item from K2 . . . any wetsuit. . . any mask. . . any fins on the website and if when you get it home, you don’t ABSOLUTELY LOVE IT, give us a call, and we will help you to find a better alternative, ship that new product AT OUR COST and send you a label to ship the less than acceptable item back to us at no additional cost to you. Please click here for full terms and conditions.
Delivery, Shipping and Handling
We have deep stock of the products we carry, so when you order, we ship within 24 hours, and you can count on a confirmation email with a tracking number. . . . and here is a big fat duh, NO handling charge, NO surcharges, we CHARGE YOU WHAT IT COSTS US TO SHIP YOUR PRODUCT. . . that is fleecing the unsuspecting customer and it’s just wrong. What you pay up front is what you pay. . . and no hidden charges! (remember, treating you like a friend)
Testimonial from John Flanders, owner of Academy of Scuba in Phoenix, Arizona
Submitted on 2009/02/17 at 10:25am
Thank You Tevis,
Some great values to help me and my students get ready for the season. Thanks very much and appreciate the amazing customer service!
John
Deliverability and Availability
If the reason you came to us is because you want your item, you want it now, and you don’t want to wait for it. . . you came to the right place! We understand that you want it right now. Often, discounters have lower prices, but are “oh-so- sorry-we’re-out-of-it”, and try to sell you something else. So please don’t be fooled by competitors who have deeply discounted prices, because their deliverability or availability of those products just might not be there.
Testimonial from Jay C of Oregon:
Just wanted to drop a quick note and say THANKS AGAIN!!! This was my third order with you, and your service is second to none! If you remember on my first order, I needed a drysuit hose FAST. I was headed for some ice diving in 3 days and was in desperate need of a hose.
Here in Southern Oregon, any parts outside of masks, fins, and snorkels are hard to come by. When I realized I was short a drysuit hose, and headed for the ice water, I decided to give K2 Scuba a try. You had the hose to me in 2 days and I was able to slip beneath the ice in my argon filled drysuit.
Your prices are as good as anywhere out there. I don't even bother pricing around anymore. When I need something, you get my order. Keep up the excellent customer service. I would recommend K2 Scuba to anyone.
Need to Return Your Purchase? It's Easy!
If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund.
Bought equipment from us for that schweet trip to paradise and it was cancelled? Now it is sitting in your closet? You can return your purchase for up to 365 days from the purchase date. Products must be in the condition you received them (this means new) and in the original box and/or packaging and manufacturers tags affixed. Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective. Opened software, music, games, and movies may be exchanged for the same title only.
Please see full terms and conditions here
Bonus Gift
. . .with every purchase, no matter how big or small, you will receive a gift from us as a way of saying thank you for the privilege of serving you, our customer.
Testimonial from Satsujinsha of Tennessee:
“I can tell you that my purchase from K2 was a great deal-they even threw in a couple small gifts with my order. They had great communication and post sale support. The Dive-Rite computer worked perfectly and I was very pleased with the transaction. Thanks K2!”
Customer & Technical Support
You bought the latest SuperBangWhiz Dive Computer from us, and have questions. You bought a pair of drygloves and need help installing them on your drysuit. We are here for you BEFORE and AFTER your purchase and we are privileged to be your local diveshop. . . this is what separates us from the discounters. It is a promise that we will walk you through it.
Testimonial from Gabrielle K of Brazil:
My gosh, what a GREAT Company! I called with a question on freediving fins and got the owner of the company (Tevis! He spent one and a half hours sharing with me every thing I wanted to know about SCUBA gear, freediving gear, instruction, and cool trips local & around the world. I got from K2 what I wanted from my dive shop. I can say that this is the best of the internet in the website K2 scuba and the customer service is the greatest, and the best and most fun in the whole industry. They are setting the standard for what "customer service" and "treating you like a friend" means. Thanks again Tevis, I will be back, you have my crazy cool support bigtime!
Setup & Installation of Gear
It is all about customer service! This is the K2 difference, and you don’t have to wonder what condition your product will arrive in when you receive it . We will either assemble it before it leaves the warehouse, or send it to a K2 instructor local to you. Yes you heard that right, we work with affilitated SCUBA Kayak, Freediving, Watersports, Swimming Instructors in virtually every state in the United States, that will consult with you free of charge and help you custom fit your already assembled gear, or. . . do nothing because you are an experienced diver. The Big Picture. . .you have options, and you have the SAY, and we ask YOU!
Warranty
 K2 is an authorized Dealer for all products we carry so your amazing spank brand new thingamwhiz comes with the full Manufacturer’s warranty. That means, if it breaks, we exchange it out for a new one, upgrade needed, we handle it for you, if there is a grey area, we will go to bat for you with the manufacturer. The other guys, welp, the other unauthorized grey market guys with the spectacular low prices. . . g’luck! Warning: Unauthorized Dealers May Cost You Money Like your iPhone, scuba gear is backed by manufacturer's warranties. If you buy from K2, your authorized dealer, you will be notified in the event of a safety recall. The warranty is much more important with scuba gear, as this is life support equipment and Murphy ( of Murphy’s Law) is following you around at 130 feet of seawater. Every year the CPSC (Consumer Product Safety Commission) finds several scuba products that require recall. The Aqualung Titan was the latest recall September ‘08. Please click the above link to read about it.
Deep Selection of Products, Travel Locations and Services
Part and parcel of the K2 Difference is that it is our sincere endeavor to make your shopping convenient, easy, and a fun experience to shop, travel, and learn with us. Don’t you deserve the luxury of fun in your experience of purchasing your dive gear? This is our solemn promise to you! Purchase with confidence! Job isn't done until you are gleefully happy!
Welcome to the K2 Family
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