Why Buy From K2 Scuba?
Thursday, January 22nd, 2009There are a boatload of small and large e-tailers as well local dive shops nationwide and internationally where you could spend your hard earned dollars. . . .
. . . and you picked us! It is a privilege to earn your business and you deserve to be treated like an honored guest. . . welcome to K2, where we will treat you like a friend first, and a customer second.If you are a new customer, prepare to be in awe!
Our ratings are running approx one review per 120 transactions, so you are looking at the love we have gotten from over a thousand giddy customers. How can we make you part of the K2 Family? We stand for good ol’ customer service, and stake our reputation on it!
Warranty
K2 is an authorized Dealer for all products we carry so your amazing spank brand new thingamwhiz comes with the full Manufacturer’s warranty. That means, if it breaks, we exchange it out for a new one, upgrade needed, we handle it for you, if there is a grey area, we will go to bat for you with the manufacturer. The other guys, welp, the other unauthorized grey market guys with the spectacular low prices. . . g’luck!
Warning: Unauthorized Dealers May Cost You Money
Like your iPod, scuba gear is backed by manufacturer’s warranties. If you buy from K2, an authorized dealer, you will be notified in the event of a safety recall. The warranty is much more important with scuba gear, as this is life support equipment and Murphy ( of Murphy’s Law) is following you around at 130 feet of seawater. Every year the CPSC (Consumer Product Safety Commission) finds several scuba products that require recall. The Aqualung Titan was the latest recall September ‘O8. Please click the above link to read about it.
Our Ridiculously Customer Oriented 30/60/90/120 Return Policy
You may return all undamaged items purchased at K2 SCUBA Dive Center and K2Scuba.com within 30 days of the original delivery for a complete ‘no questions asked’ refund.
We will also accept your return up to 60/90/120 days from date of purchase. Here is how it works:
60 days and after you will receive a 75% K2 Scuba store credit towards future merchandise.
90 days and after you will receive a 50% K2 Scuba store credit towards future merchandise.
Up to 120 days-upon receiving your return product, you will receive a 25% store credit towards future merchandise.
Please read the complete terms and conditions here.
Bonus Gift
With every purchase, no matter how big or small, you will receive a gift from us as a way of saying thank you for the privilege of serving you, our customer.
Zero Risk Proposition/ Guarantee
We guarantee you will LOVE your Oceanic, Pinnacle, and Xcel diving equipment (and a host of other manufacturers) or we will buy it back from you. Dive it, play in the bath tub or pool for 30 days, WE WILL BUY IT BACK from you. . . or exchange it with no questions asked.
Perfect Fit Guarantee
Can’t decide which size wetsuit, mask, or BCD to purchase because you are b’tween sizes?
Afraid of buying stuff because it looks good on the model, but maybe not yourself?
You get the box home and excitedly open it only to discover that you HATE the color?
Well, we want to calm your fears. You have ZERO RISK and we endeavor to make you smile with the K2 Perfect Fit Guarantee! Give us a call, and we will send you out what will please you. We don’t rest until you are gleefully happy! Please read the complete terms and conditions here.
Delivery, Shipping and Handling
We have deep stock of the products we carry, so when you order, we ship within 24 hours, and you can count on a confirmation email with a tracking number.
If we don’t live up to this promise, call me, Tevis Verrett at 818 982 2652 and I will personally look into your order and call you back with the fix. I will also send you a special gift to say thanks.
We never add a handling charge, nor are there surcharges; that is fleecing the unsuspecting customer and it’s just wrong. What you pay up front is what you pay. . . and no hidden charges! (remember, treating you like a friend)
Setup & Installation of Gear
It is all about customer service! This is the K2 difference, and you don’t have to wonder what condition your product will arrive in when you receive it . We will either assemble it before it leaves the warehouse, or send it to a K2 instructor local to you, or. . . do nothing because you are an experienced diver. The Big Picture. . .you have options, and you have the SAY, and we ask YOU!
Deliverability and Availability
If the reason you came to us is because you want your item, you want it now, and you don’t want to wait for it… you came to the right place. We understand that you want it right now. Often, discounters have lower prices, but are” oh-so- sorry-we’re-out-of -it”, so they try to sell you something else. So please don’t be fooled by competitors who have deeply discounted prices, because their deliverability or availability of those products just might not be there.
Customer Support
It is what K2 is all about. we aren’t done until you are gleefully happy!
Technical support
Youbought the latest SuperBangWhiz Dive Computer from us, and have questions. You bought a pair of drygloves and need help installing them on your drysuit. We are here for you BEFORE and AFTER your purchase and we are privileged to be your local diveshop. . . this is what separates us from the discounters.
It is a promise that we will walk you through it.
Deep Selection of Products, Travel Locations and Services
Part and parcel of the K2 Difference is that it is our sincere endeavor to make your shopping convenient, easy, and a fun experience to shop, travel, and learn with us. Don’t you deserve the luxury of fun in your experience of purchasing your dive gear?
This is our solemn promise to you!
