Posts Tagged ‘business’

Savvy Shoppers Will Determine the Future of the Dive Industry

Wednesday, May 6th, 2009

The following is stolen from my dear friend Duane Johnson of Precision Diving.net

Disclaimer: The views expressed by the author are his, and K2 Scuba Online, Tevis Verrett, and the staff all endorse without qualification Duane Johnson as he has the balls to speak the truth rather than following lock step the dogma of a failing scuba industry, manufacturers and certifiying organizations all. . .

Early this week, I was talking with a friend who happened to mention that a dive store wasn’t doing very well and was trying to sell off a part of their business. We started discussing our current national economic situation and the impact on the scuba diving industry. How can dive centers survive in this very tough economy? How can scuba equipment manufacturers help the dive stores?

One thing I think I would eliminate would be MAP or MSRP. For those of you who do not know what MAP or MSRP is. MAP stands for Manufacturer Advertised Price. Basically, the manufacturer tells the dive store the minimum price that their products must be advertised at. MSRP stands for Manufacturer Suggested Retail Price. MSRP is basically what the manufacturer tells the dive centers what they can sell their products at. Why is this hurting the dive industry? Because when consumers research what products they want to buy, they see it listed on eBay, Leisure Pro or what ever. Then they go into their local dive store and see the same product listed for a higher price. Guess where they are going to buy it? By lifting MAP, MSRP, or online selling restrictions, dive stores can start to compete equally in a free market environment. There are many ways scuba manufacturers can protect their brand/reputation without forcing dive stores to sell at higher prices. By trying to scare consumers with terms like black market products, or no free regulator parts.

Dive stores can take advantage of traditional advertising. Print advertising is dirt cheap right now. Think about alternative customer bases and advertise towards that market niche. Perfect example. I talked to a local dive store owner about advertising in a popular gay and lesbian magazine. He had a look of horror on his face. He didn’t feel that that was the clientele he wanted to target. I doubt he was homophobic, but was nervous what others may think. I thought this was ridiculous. After all, the money used by the gay community is the same color used by us heteros. But you can see how getting your name out to other population niches can help you survive this tough economy. By utilizing the cheap advertising rates for traditional media can help you bring in new customers.

Are these just my opinions? Yes. However, I do have a MBA, have consulted for small businesses, and teach business classes at the college level. So I do have a little bit of credibility.

These were just a couple ways that dive stores can use to help survive till the economy starts to turn around. I welcome your suggestions and comments.

Dive Safe,
Duane Johnson
Precision Diving

My .o2 from the dive operations perspective.  MAP is both good and bad, Duane has explicated the bad.  In defence, K2 is an authorized dealer of all the product we carry.  Leisure Pro and Scuba dot com are not necessarily our competition as Walmart is not competition for Neiman Marcus or Nordstroms.

As a relatively new player, MAP allows a more level playing field for the dive shop as well as K2 as an internet presence.  If we were to go to battle with the massive war chest of the market makers mentioned above, they could keep dropping prices until they put the competition out of business.

At K2 we sell at the same price position of LP and S.com and add a 365 day return guarantee, a perfect fit guarantee, exemplary customer service to differenentiate ourselves from the discount houses.  MAP gives us a more level playing field. . .

. . . so new subject. . . the stupidity of Aqua Lung and ScubaPro to NOT sell their product online, when are they going to step into the new millenium?

Your thoughts?  Im putting my flame pants on. . .thanks again to Duane, my friend, compadre, and mentor in certain ways. . .

Tevis

Why Buy From K2 Scuba?

Thursday, January 22nd, 2009

There are a boatload of small and large e-tailers as well local dive shops nationwide and internationally where you could spend your hard earned dollars. . . .

. . . and you picked us! It is a privilege to earn your business and you deserve to be treated like an honored guest. . . welcome to K2, where we will treat you like a friend first, and a customer second.PriceGrabber User Ratings for K2 SCUBAIf you are a new customer, prepare to be in awe!

Our ratings are running approx one review per 120 transactions, so you are looking at the love we have gotten from over a thousand giddy customers. How can we make you part of the K2 Family? We stand for good ol’ customer service, and stake our reputation on it!

Warranty

K2 is an authorized Dealer for all products we carry so your amazing spank brand new  thingamwhiz comes with the full Manufacturer’s warranty. That means, if it breaks, we exchange it out for a new one, upgrade needed, we handle it for you, if there is a grey area, we will go to bat for you with the manufacturer. The other guys, welp,  the other unauthorized grey market guys with the spectacular low prices. . . g’luck!

Warning: Unauthorized Dealers May Cost You Money

Like your iPod, scuba gear is backed by manufacturer’s warranties. If you buy from K2, an authorized dealer, you will be notified in the event of a safety recall. The warranty is much more important with scuba gear, as this is life support equipment and Murphy ( of Murphy’s Law) is following you around at 130 feet of seawater. Every year the CPSC (Consumer Product Safety Commission) finds several scuba products that require recall. The Aqualung Titan was the latest recall September ‘O8. Please click the above link to read about it.

Our Ridiculously Customer Oriented 30/60/90/120 Return Policy

You may return all undamaged items purchased at K2 SCUBA Dive Center and K2Scuba.com within 30 days of the original delivery for a complete ‘no questions asked’ refund.
We will also accept your return up to 60/90/120 days from date of purchase. Here is how it works:
60 days and after you will receive a 75% K2 Scuba store credit towards future merchandise.
90 days and after you will receive a 50% K2 Scuba store credit towards future merchandise.
Up to 120 days-upon receiving your return product, you will receive a 25% store credit towards future merchandise.

Please read the complete terms and conditions here.

Bonus Gift

With every purchase, no matter how big or small, you will receive a gift from us  as a way of saying thank you for the privilege of serving you, our customer.

Zero Risk Proposition/ Guarantee

We guarantee you will LOVE your Oceanic, Pinnacle, and Xcel  diving equipment (and a host of other manufacturers) or we will buy it back from you. Dive it, play in the bath tub or pool for 30 days, WE WILL BUY IT BACK from you. . . or exchange it with no questions asked.

Perfect Fit Guarantee

Can’t decide which size wetsuit, mask, or BCD to purchase because you are b’tween sizes?
Afraid of buying stuff because it looks good on the model, but maybe not yourself?
You get the box home and excitedly open it only to discover that you HATE the color?
Well, we want to calm your fears. You have ZERO RISK and we endeavor to make you smile with the K2 Perfect Fit Guarantee! Give us a call, and we will send you out what will please you. We don’t rest until you are gleefully happy! Please read the complete terms and conditions here.

Delivery, Shipping and Handling

We have deep stock of the products we carry, so when you order, we ship within 24 hours, and you can count on a confirmation email with a tracking number.

If we don’t live up to this promise, call me, Tevis Verrett at 818 982 2652 and I will personally look into your order and call you back with the fix. I will also send you a special gift to say thanks.

We never add a handling charge, nor are there surcharges; that is fleecing the unsuspecting customer and it’s just wrong. What you pay up front is what you pay. . . and no hidden charges! (remember, treating you like a friend)

Setup & Installation of Gear

It is all about customer service! This is the K2 difference, and you don’t have to wonder what condition your product will arrive in when you receive it . We will either assemble it before it leaves the warehouse, or send it to a K2 instructor local to you, or. . . do nothing because you are an experienced diver. The Big Picture. . .you have options, and you have the SAY, and we ask YOU!

Deliverability and Availability

If the reason you came to us is because you want your item, you want it now, and you don’t want to wait for it… you came to the right place. We understand that you want it right now. Often, discounters have lower prices, but are” oh-so- sorry-we’re-out-of -it”, so they try to sell you something else. So please don’t be fooled by competitors who have deeply discounted prices, because their deliverability or availability of those products just might not be there.

Customer Support

It is what K2 is all about. we aren’t done until you are gleefully happy!

Technical support

Youbought the latest SuperBangWhiz Dive Computer from us, and have questions. You bought a pair of drygloves and need help installing them on your drysuit. We are here for you BEFORE and AFTER your purchase and we are privileged to be your local diveshop. . . this is what separates us from the discounters.

It is a promise that we will walk you through it.

Deep Selection of Products, Travel Locations and Services

 Part and parcel of the K2 Difference is that it is our sincere endeavor to make your shopping convenient, easy, and a fun experience to shop, travel, and learn with us. Don’t you deserve the luxury of fun in your experience of purchasing your dive gear?

This is our solemn promise to you!

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10 Things Millionaires Won’t Tell You

Tuesday, December 30th, 2008

 

SmartMoney.com  
10 Things Millionaires Won’t Tell You
By
Daren FondaAugust 19, 2008

1. “You may think I’m rich, but I don’t.”

A million dollars may sound like a fortune to most people, and folks with that much cash can’t complain — they’re richer than 90 percent of U.S. households and earn $366,000 a year, on average, putting them in the top 1 percent of taxpayers. But the club isn’t so exclusive anymore. Some 10 million households have a net worth above $1 million, excluding home equity, almost double the number in 2002. Moreover, a recent survey by Fidelity found just 8 percent of millionaires think they’re “very” or “extremely” wealthy, while 19 percent don’t feel rich at all. “They’re worried about health care, retirement and how they’ll sustain their lifestyle,” says Gail Graham, a wealth-management executive at Fidelity.

Indeed, many millionaires still don’t have enough for exclusive luxuries, like membership at an elite golf club, which can top $300,000 a year. While $1 million was a tidy sum three decades ago, you’d need $3.6 million for the same purchasing power today. And half of all millionaires have a net worth of $2.5 million or less, according to research firm TNS. So what does it take to feel truly rich? The magic number is $23 million, according to Fidelity.

2. “I shop at Wal-Mart…”

They may not buy the 99-cent paper towels, but millionaires know what it is to be frugal. About 80 percent say they spend with a middle-class mind-set, according to a 2007 survey of high-net-worth individuals, published by American Express and the Harrison Group. That means buying luxury items on sale, hunting for bargains — even clipping coupons.

Don Crane, a small-business owner in Santa Rosa, Calif., certainly sees the value of everyday saving. “We can afford just about anything,” he says, adding that his net worth is over $1 million. But he and his wife both grew up on farms in the Midwest — where nothing was wasted — and his wife clips coupons to this day. In fact, most millionaires come from middle-class households, and roughly 70 percent have been wealthy for less than 15 years, according to the AmEx/Harrison survey. That said, there are plenty of millionaires who never check a price tag. “I’ve always wanted to live above my means because it inspired me to work harder,” says Robert Kiyosaki, author of the 1997 best seller Rich Dad, Poor Dad. An entrepreneur worth millions, Kiyosaki says he doesn’t even know what his house would go for today.

3. “…but I didn’t get rich by skimping on lattes.”

So how do you join the millionaires’ club? You could buy stocks or real estate, play the slots in Vegas — or take the most common path: running your own business. That’s how half of all millionaires made their money, according to the AmEx/Harrison survey. About a third had a professional practice or worked in the corporate world; only 3 percent inherited their wealth.

Regardless of how they built their nest egg, virtually all millionaires “make judicious use of debt,” says Russ Alan Prince, coauthor of “The Middle-Class Millionaire.” They’ll take out loans to build their business, avoid high-interest credit card debt and leverage their home equity to finance purchases if their cash flow doesn’t cut it. Nor is their wealth tied up in their homes. Home equity represents just 11 percent of millionaires’ total assets, according to TNS. “People who are serious about building wealth always want to have a mortgage,” says Jim Bell, president of Bell Investment Advisors. His home is probably worth $1.5 million, he adds, but he owes $900,000 on it. “I’m in no hurry to pay it off,” he says. “It’s one of the few tax deductions I get.”

4. “I have a concierge for everything.”

That hot restaurant may be booked for months — at least when Joe Nobody calls to make reservations. But many top eateries set aside tables for celebrities and A-list clientele, and that’s where the personal concierge comes in. Working for retainers that range anywhere from $25 an hour to six figures a year, these modern-day butlers have the inside track on chic restaurants, spa reservations, even an early tee time at the golf club. And good concierges will scour the planet for whatever their clients want — whether it’s holy water blessed personally by the Pope, rare Mexican tequila or artisanal sausages found only in northern Spain. “For some people, the cost doesn’t matter,” says Yamileth Delgado, who runs Marquise Concierge and who once found those sausages for a client — 40 pounds of chorizo that went for $1,000.

Concierge services now extend to medical attention as well. At the high end: For roughly $2,000 to $4,000 a month, clients can get 24-hour access to a primary-care physician who makes house calls and can facilitate admission to a hospital “without long waits in the emergency room,” as one New York City service puts it.

5. “You don’t get rich by being nice.”

John D. Rockefeller threatened rivals with bankruptcy if they didn’t sell out to his company, Standard Oil. Bill Gates was ruthless in building Microsoft into the world’s largest software firm (remember Netscape?). Indeed, many millionaires privately admit they’re “bastards in business,” says Prince. “They aren’t nice guys.” Of course, the wealthy don’t exactly look in the mirror and see Gordon Gekko either. Most millionaires share the values of their moderate-income parents, says Lewis Schiff, a private wealth consultant and Prince’s coauthor: “Spending time with family really matters to them.” Just 12 percent say that what they want most to be remembered for is their legacy in business, according to the AmEx/Harrison study.

Millionaires are also seemingly undaunted by failure. Crane, for example, now runs a successful company that screens tenants for landlords. But his first business venture, a real estate partnership, went bankrupt, costing him $20,000 — more than his house was worth at the time. “It was the most depressing time in my life, but it was the best lesson I ever learned,” he says.

6. “Taxes are for little people.”

Most millionaires do pay taxes. In fact, the top 1 percent of earners paid nearly 40 percent of federal income taxes in 2005 — a whopping $368 billion — according to the Internal Revenue Service. That said, the wealthy tend to derive a higher portion of their income from dividends and capital gains, which are taxed at lower rates than wages (15 percent for long-term capital gains versus 25 percent for middle-class wages). Also, high-income earners pay Social Security tax only on their first $97,500 of income.

But the big savings come from owning a business and deducting everything related to it. Landlords can also depreciate their commercial properties and expenses like mortgage interest. And that’s without doing any creative accounting. Then there are the tax shelters, trusts and other mechanisms the superrich use to shield their wealth. An estimated 2 million Americans have unreported accounts offshore, and income from foreign tax shelters costs the U.S. $20 billion to$40 billion a year, according to the IRS. Indeed, “an increasing number of people want to establish an offshore fund,” says Vernon Jacobs, a certified public accountant in Kansas who specializes in legal foreign accounts.

7. “I was a B student.”

Mom was right when she said good grades were the key to success — just not necessarily a big bank account. According to the book “The Millionaire Mind,” the median college grade point average for millionaires is 2.9, and the average SAT score is 1190 — hardly Harvard material. In fact, 59 percent of millionaires attended a state college or university, according to AmEx/Harrison.

When asked to list the keys to their success, millionaires rank hard work first, followed by education, determination and “treating others with respect.” They also say that what they absorbed in class was less important than learning how to study and stay disciplined, says Jim Taylor, vice chairman of the Harrison Group. Granted, 48 percent of millionaires hold an advanced degree, and elite colleges do open doors to careers on Wall Street and in Silicon Valley (not to mention social connections that grease the wheels). But for every Ph.D. millionaire, there are many more who squeaked through school. Kiyosaki, for one, says the only way he survived college calculus was by “sitting near” the smart kids in class — “we cheated like crazy,” he says.

8. “Like my Ferrari? It’s a rental.”

Why spend $3,000 on a Versace bag that’ll be out of style as soon as next season when you can rent it for $175 a month? For that matter, why blow $250,000 on a Ferrari when for $25,000 it can be yours for a few weekends a year? Clubs that offer “fractional ownership” of jets have been popular for some time, and now the concept has extended to other high-end luxuries like exotic cars and fine art. How hot is the trend? More than 50 percent of millionaires say they plan to rent luxury goods within the next 12 months, according to a survey by Prince & Associates. Handbags topped the list, followed by cars, jewelry, watches and art. Online companies like Bag Borrow or Steal, for example, cater to customers who always want new designer accessories and jewelry, for prices starting at $15 a week.

For Suzanne Garner, a millionaire software engineer in Santa Clara, Calif., owning a $100,000 car didn’t make financial sense (she drives a Mazda Miata). Instead, Garner pays up to $30,000 in annual membership fees to Club Sportiva, a fractional-ownership car club in San Francisco that lets her take out Ferraris, Lamborghinis and other exotic vehicles on weekends. “I’m all about the car,” she says. And so are other people, it seems. While stopped at a light in a Ferrari recently, Garner received a marriage proposal from a guy in a pickup truck. (She declined the offer.)

9. “Turns out money can buy happiness.”

It may not be comforting to folks who aren’t minting cash, but the rich really are different. “There’s no group in America that’s happier than the wealthy,” says Taylor, of the Harrison Group. Roughly 70 percent of millionaires say that money”created” more happiness for them,he notes. Higher income also correlates with higher ratings in life satisfaction, according to a new study by economists at the Wharton School of Business. But it’s not necessarily the Bentley or Manolo Blahniks that lead to bliss. “It’s the freedom that money buys,” says Betsey Stevenson, coauthor of the Wharton study.

Concomitantly, rates of depression are lower among the wealthy, according to the Wharton study, and the rich tend to have better health than the rest of the population, says James Smith, senior labor economist at the Rand Corporation. (In fact, health and happiness are as closely correlated as wealth and happiness, Smith says.) The wealthy even seem to smile and laugh more often, according to the Wharton study, to say nothing of getting treated with more respect and eating better food. “People experience their day very differently when they have a lot of money,” Stevenson says.

10. “You worry about the Joneses — I worry about keeping up with the Trumps.”

Wealth may go a long way toward creating happiness, but the middle-class rich still can’t afford the life of the billionaire next door — the guy who writes charity checks for $100,000 and retreats to his own private island. “What makes people happy isn’t how much they’re making,” says Glenn Firebaugh, a sociologist at Pennsylvania State University. “It’s how much they’re making relative to their peers.”

Indeed, for all their riches, some 40 percent of millionaires fear that their standard of living will decline in retirement and that their money will run out before they die, according to Fidelity. Of course, it may not help if their lifestyle is so lavish that they’re barely squeaking by on $400,000 a year. “You can always be happier with more money,” says Stevenson. “There’s no satiation point.” But that’s the trouble with keeping up with the Trumps. “Millionaires are always looking up,” says Schiff, “and think it’s better up there.”

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Scuba Clients or Scuba Friends? Advice to LDS* from a Savvy and Intelligent Consumer

Sunday, December 28th, 2008

*LDS- Local scuba Diving Instruction and Equipment specialty Shops

We can and should have both! Treat your clients as you would your friends and they will keep coming back and supporting your business. If you treat your clients like customers/meal ticket, they will be suckered only once and then leave the sport or go somewhere else.

I have seen, heard, and experienced the fleecing of us, the people who patronize you.  The difficulties that you are having financially does not give you license to take advantage of our ignorance when foisting  equipment upon us, up-selling training that is silly (an underwater photography merit badge) or convince us we have to collect cards to be a better diver.

If you took care of us as friends, went diving with us and not constantly reaching into our pockets, a rapport will be formed so that when a financial debacle like this hits, I will be more inclined to support you.

At this writing, seven local dive shops have closed their doors since  October 2008.  My thought is that a broken and lack-of-customer-care dive shop can operate and even thrive during good times, but when the consumer dollar tightens, or new blood stops coming thru the doors. . . they will perish.  This is probably part and parcel of what has happened.  And methinks, a great many more will fall before this financial meltdown recovers.

Give your clients the best service, give them more than they expect, and train them properly and fairly and they will be yours forever.  Your business and personal life will be the better for it and the SCUBA industry as a whole will not only thrive, but grow and expand rapidly.

Signed,

An Educated and Conspicuous Scuba Diving Consumer

How to Choose a Scuba Diving Instructor?

Friday, December 12th, 2008

This was written originally by my good friend, John Flanders an amazing Master Instructor Extrordinaire and Principal of Academy of SCUBA, located in Peoria, Arizona.

There is a host of wisdom for your review:

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I’ve been diving for 20 years and while I’ve thought about that question (how to choose an instructor?), I don’t think I’ve really come up with an answer. I think the answer to that question is a derivative from the answer of “what makes a great diver” or “how do you know a good diver from a bad diver”. Obviously, a great instructor turns out great divers!  Then the selection process begins.

Stepping out of Scuba for a minute, I thought I would draw a comparable to golfing. While I enjoy golfing, I am certainly not a great golfer. Why? I know how to play. I have most of the knowledge to make it from tee number one to hole number eighteen.

I’ve taken lessons from a professional. This is the list I came up with:

1. Passion: My passion lies in other places. Most of my spare time is spent Scuba Diving or teaching Scuba.  Between my family and other occupation, that leaves very little time for anything else. Thus, golf becomes a distraction or social event more than something I am passionate about doing. I know, like most people, passionate golfers. They are crazily obsessed. And, when they meet another passionate golfer, it’s like they have known each other forever. I often wonder if that is how outsiders (to Scuba) perceive Scuba Divers hanging out at our shop. Without passion, you can never really be great at whatever you’re doing.

2. Dedication: Would I go golfing in terrible conditions? Would I blow off a business meeting to go golfing? Do I dedicate myself to going out weekly (or more often) to hone my skills? Do I dedicate funds to upgrade my equipment and education? Do I dedicate much of my free time to read (books, magazines and Internet) about theories, concepts and new trends in golfing?

No. Without dedication to something I am passionate about, I can never attain a level of true mastery. I can never be a great golfer.

3. Training: Above I discussed dedicating myself to honing skills. This is a huge part to becoming a great diver. Not only practicing skills, but immersing yourself in the theory behind the skills as well. It’s one thing to know how to take a mask off and put it back on; however it is completely different when you put mask removal into a real world scenario. e.g., a mask coming off in the ocean is usually preceded by a kick in the face (or a leak.). Getting back to golf, great and passionate golfers head out to the driving range religiously.

During lunch, before or after work, on the weekends. Most golfers spend more time on the driving range than actually on the golf course. Do Scuba Divers spend more time running skills and drills than actually Scuba Diving? Would Tiger Woods be a great golfer if he didn’t continue training on a driving range? Why does Tiger Woods (arguably one of the greatest golfers ever) have a coach? Should, we as divers find our mentor, our coach, to help smooth out our rough edges, just like Tiger. Yes. 

 ( a sidenote:  we at K2 have weekly beach dives that are mentioned here on this blog, as well as on Facebook.  Please ping us and come join a place you can call home.)

4. Experience: I was having a late dinner after class last night talking with another instructor. We were talking about the proverbial “advanced diver” who hasn’t dove in ten years. Would that same person be considered an advanced golfer if he hasn’t golfed in ten years? If a golfer never played more than 1 or 2 places, would he be considered an advanced golfer? To truly bring your level of expertise up, you need to experience a vast number of environments and do it frequently. Breadth of experience on a frequent basis is the sign of a great diver.

Back to Scuba!

Above are four (of many) key elements that lead to becoming a great diver. So, how do we translate this in identifying a good instructor versus a bad instructor?

First off, you are hiring someone to train you to become a scuba diver. Thus, doing a little due diligence or interviewing is a good idea. If you are not comfortable with a person during the “interview” process, then you probably won’t be comfortable with them in a learning environment. 

(if you find yourself being pressured or given a hard sell by a dive shop or instructor, walk away.  This is all about your safety, and none about their pocketbook.) 

One of the ways that I get comfortable with new divers is to do a Discover Scuba with them. Low investment for the
customer (around $20) and a good way to get to know each other before investing time and money in a full blow class.

Part of the interview process is to get to know if the Instructor is a great diver. Use the four attributes listed above and whatever list you generate to determine that. Ask questions, like where have you dove? Where was the last place you went fun diving? How often does your instructor take courses (to learn new skills)?

Video Courtesy of my friend, Duane Johnson (he is the one with the spot on buoyancy and trim and schweet finning techniques) of Precision Diving, Naperville Illinois
 

Just because he’s an instructor doesn’t mean he should stop learning. Have him/her talk about his/her mentors/role models. Talk about what makes him passionate about Scuba. Talk about equipment. How much does he own? How often does he upgrade his equipment? Would you trust a computer technician if he came to fix your computer and you found out he was still using Windows 95?

You’re taking an open water class, what does he see as valuable components to that class? What does he expect his students to take out of that class? When he answers you, does he just talk about skill mechanics or does he bring it into the real world? You can guess what the right answer is here. Can you talk to one of his other students (friends who dive are great sources for finding great instructors)? What are his thoughts on advanced education?

Most important, follow up with the question “why”? If he gives you a sales pitch and doesn’t have value sets behind the statement, then he really doesn’t have any thoughts on advanced education … just the party line.

Another thing you have to think about is how you plan on diving. Do you want to get into Photography, Wrecks, Caves, Cold Water Diving in San Diego, or maybe even a naturalist/environmental bend? Does this instructor have the skill sets to train you in the style of diving you want to pursue?

What I am really describing is someone who is a role model, a mentor, a trainer, and a good dive buddy. An instructor who can help you attain the level of diving you desire. An instructor who ‘lives the dive life’. An instructor who solidly advocates ongoing involvement and interest in your dive career (whatever that looks like).

When you find that instructor, stick to him like glue. Refer your friends and family.

On a separate note: I am a huge advocate for continuing education. It exposes divers to new skills, environments, and other divers. But most importantly, it keeps them learning, in the water and passionate about the sport. However, your instruction is only as good as

(1)the effort you put into the education,

(2) the instructor who is passionate about digging deep into the curriculum for that specialty.

Lastly, the shop in which you train is almost as important as the instructor. I said almost. I find the atmosphere of the shop emulates its instructor base and people who dive with them. Personally, I like a shop with character, K2 Scuba Dive Center is that type of operation. When you walk in, you feel more like family than a customer. A shop that smells like a dive shop (figuratively).

A shop where you can walk in and know any question is going to get answered by any of the staff. A shop where it’s more of experience than a shopping trip. Scuba is a recreation, a break from reality, a place where you go to escape. A shop doesn’t look like Wal Mart. It’s got flavor.

Of course, you want a shop that suits your personality. If you are someone who is extraverted, you want a shop with some flair. Although, be careful you don’t sacrifice substance for socializing. If you are someone who is more reserved or introverted, you probably want a quieter shop with less flash but plenty of substance.

The good news there are lots of shops in town and each is very good in its own way. This many shops also provide a lot of diversity and a true menu from which to select.

My two cents: Hope this helps.

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We are grateful to John for his sage words. For more information, or to help you in finding  a qualified instructor in your community, please give us a call at 866 K2 Diving Toll Free, or 818 982 2652 locally.

Also, I urge you, if you are in the Peoria area, please give John a call at 480.203.6040
John can be emailed by clicking the link.

Dive safe, dive deep, dive long,

Tevis

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